Refund policy

At ZAJABOR, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns and refunds are accepted.

Return Eligibility

  • Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.

  • Return requests must be made within 24 hours of receiving the product.

  • The product must be unused and in its original packaging.

Non-Returnable Items

  • Products damaged due to customer misuse

  • Items returned without original packaging

  • Clearance or discounted items (if applicable)

Return Process

  • To request a return, please contact ZAJABOR customer support with clear photos or videos of the issue.

  • Once approved, return instructions will be provided.

Refund Policy

  • Refunds are processed only after the returned product is received and inspected.

  • Refunds will be issued through the original payment method or as store credit, depending on the situation.

  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or alternative methods.

Shipping Charges

  • Delivery or shipping charges are non-refundable, unless the return is due to our error.

Order Cancellation

  • Orders may be canceled before dispatch by contacting customer support.

  • Orders canceled after dispatch may not be eligible for a refund.